Reference is made to the previous notification regarding the system downtime.

Please be informed that there has been a revision to the affected communities for the scheduled maintenance on SMK (RCC KLIA). The updated details are as follows:

Date: 10th August 2024 (Saturday)
Time: 12.00 AM – 11.59 PM
Duration: 24 hours
Revised Affected Communities: SMK assessment and payment for Pahang, Terengganu, Kelantan, KLIACVC & FTKL

Please be informed that we are currently experiencing intermittent system inaccessibility. As a result, you may have difficulties accessing ALDEC, ePermit, ePermit-STA, ePCO, eManifest, myPayment, and myDagangnet. Our team is actively working to resolve the issue.

We wish to inform you that there will be scheduled deployment activities for the ePermit STA system, which will include enhancements to the STA services and security features (CAPTCHA & OTP). Please refer to the attached user guidelines for detailed information.

The deployment is anticipated to take approximately four (4) hours. During this period, the ePermit STA service accessible at https://newsta.dagangnet.com.my/ will be unavailable. The maintenance window is scheduled for Saturday, August 10, 2024, from 08:30 am to 12:30 pm.

Please be informed that the Royal Malaysian Customs Department (Technology Division) will be performing scheduled maintenance on SMK (RCC KLIA) as detailed below:

Date: 10th August 2024 (Saturday)
Time: 12.00 am – 11.59 PM
Duration: 24 hours
Affected Communities: Pahang, Terengganu, Kelantan, KLIACVC & FTKL – K1/K2/K9/Manifest
Nationwide – K3, K8 & Permits

We are pleased to inform you that the technical issue has been resolved. You are now able to submit your declaration and retrieve your responses electronically.

With reference to the announcement below, we are currently experiencing technical issues affecting Johor, Melaka, and Negeri Sembilan communities (K1/K2/K9). As a result, all affected users are advised to revert to the manual Standard Operating Procedure (SOP) until further notice.

Please be informed that there is a suspected technical problem affecting declarations for RCC JOHOR, as per the following details:

Date: Wednesday, 17th July 2024
Time/Duration: Unti further notice
Affected Communities: Johor, Melaka & Negeri Sembilan – K1/K2/K9

Please be informed that Dagang Net Technologies Sdn Bhd will be performing a deployment activity, with the following details:

Date : 11th July 2024 (Thursday)
Time : 10.00 pm – 12 midnight
Duration : 2 hours
Affected Communities/Transactions: Malaysia Maritime Single Window (MMSW)

Please be informed that Building Services – Ancillary Building Engineering Division will be carrying out the Genset ON Load Test at FCZ Building, KLIA on Sunday, 14th July 2024 from (1000hrs until 1700hrs). No Normal Supply within 1 hour and Essential Power Supply will be available after 10 seconds.