Please be informed, with reference to the attached circular and our previous announcement regarding the system downtime that began on 1 April 2026, that Malaysia’s ASW Gateway for sending and receiving electronic Form D (e-Form D) under the ASEAN Trade in Goods Agreement (ATIGA) has resumed normal operations as of 6 April 2026.

Reference is made to the above subject.

Please be informed that the Royal Malaysian Customs Department (Information Technology Division) will be carrying out scheduled preventive maintenance activities as detailed below:

Date: 4th April 2026 (Saturday) – 5th April 2026 (Sunday)
Time: 10.00 PM (Saturday) – 02.00 AM (Sunday)
Duration: 4 hours
Affected Communities: Pahang, Terengganu, Kelantan, KLIACVC & FTKL – K1/K2/K9/Manifest/Payment

Please be informed that Malaysia is currently experiencing a technical disruption at the ASEAN Single Window (ASW) Gateway since 1 April 2026, caused by issues affecting the production environment. As a result, the transmission and receipt of electronic Form D (e-Form D) under the ASEAN Trade in Goods Agreement (ATIGA) with ASEAN Member States are temporarily unavailable.

Please be informed that the National Single Window (NSW) and its related services will be temporarily unavailable from 3:00 PM to 9:00 PM on Saturday, 11 April 2026, due to a scheduled maintenance activity.

Selamat Hari Raya Aidilfitri, Maaf Zahir dan Batin!

In conjunction with the 2026 Eid Al-Fitr celebration, the ePCO and ePERMIT systems will be temporarily closed and will resume operations according to the schedule below:

Date of the Eid Al-Fitr: 21 March 2026 (Saturday) – 23 March 2026 (Monday)
MITI’s Office: Kuala Lumpur, Perak, Pulau Pinang, Johor, Pahang, Kelantan, Melaka, Sabah and Sarawak
Date and Time of The System Closure: 19 March 2026 (Thursday) from 12.00 am until 25 March 2026 (Wednesday) 7.59 am
Date and Time of The System Resume Operation: 25 March 2026 (Wednesday) at 8.00 am

Please be informed that under the Second Protocol of the ASEAN–Australia–New Zealand Free Trade Agreement (AANZFTA), exporters are now allowed to print the Certificate of Origin (CO) directly from the ePCO system using A4-sized white paper.

Please be informed that the previously announced system downtime for the Malaysia Maritime Single Window (MMSW) has been revised. Kindly refer to the updated schedule below.

The table below summarizes the scheduled downtime:

Date: Saturday, 7th March 2026 – Sunday, 8th March 2026
Time: 11:30 pm – 2:30 am
Duration: 3 hours
Affected Communities/Transactions: Malaysia Maritime Single Window (MMSW)