What is ICS2 and how does it impact me?

The European Commission has mandated that all incoming imports via Maritime/Sea mode to the European Union (EU) are subject to mandatory advance risk and security assessment beginning 1st April 2025. In brief, a range of mandatory and more detailed information about the goods being transported will need to be electronically submitted in the ICS2 system in the form of a complete Entry Summary Declaration (ENS).

Please be informed that Dagang Net Technologies Sdn Bhd will be carrying out a deployment activity for the MMSW. This will include updates to the Marine Department Arrival Module, along with improvements and fixes to the user interface (UI), as detailed below:

Date: 10th April 2025 until 11th April 2025
Time: 10:00 pm – 02:00 am
Duration: 4 hours
Affected Communities/Transactions: Malaysia Maritime Single Window (MMSW)

Reference is made to the attached announcement from the Ministry of Investment, Trade and Industry (MITI).

In anticipation of the forthcoming 2025 Eid Al-Fitr celebration, kindly be advised that the processing time for the ePermit STA system may be longer than usual. We sincerely appreciate your understanding and patience during this period.

Please be informed that the intermittent technical issues affecting the National Single Window (NSW) system, as previously communicated, remain unresolved. Users may still experience disruptions or delays in accessing the following services:

Affected Services / Applications

1. eDeclaration
2. eManifest
3. myPayment
4. ePermit
5. ePermit STA
6. ePCO

Reference is made to the attached announcement from the Ministry of Investment, Trade and Industry (MITI).

In conjunction with the 2025 Eid Al-Fitr celebration, the ePCO and ePERMIT systems will be temporarily closed and will reopen for operation according to the schedule below:

Date of the Eid Al-Fitr*: 31st March 2025 (Monday) – 1st April 2025 (Tuesday)
MITI’S Office: Kuala Lumpur, Perak, Pulau Pinang, Johor, Pahang, Kelantan, Melaka, Sabah and Sarawak
Date and Time of the System Closure: 29th March 2025 (Saturday) from 12.00 am until 3rd April 2025 (Thursday) 7.59 am
Date and Time of the System Resume Operation: 3rd April 2025 (Thursday) at 8.00 am

Please be informed that the intermittent technical issues affecting the National Single Window (NSW) system, as previously communicated, remain unresolved. Users may still experience disruptions or delays in accessing the following services:

Affected Services / Applications

1. eDeclaration
2. eManifest
3. myPayment
4. ePermit
5. ePermit STA
6. ePCO

Pease be informed that, due to technical issues, all declarations, manifests, duty payments, and permits are currently affected, as outlined below:

Date: Wednesday, 26th March 2025
Time/Duration: 9.30am – Until Further Notice
Affected Communities: Nationwide – All Declarations

Please be informed that, due to technical issues, all declarations, manifests, duty payments, and permits are currently affected, as outlined below:

Date: Tuesday, 25th March 2025
Time/Duration: 2:45 pm – Until Further Notice
Affected Communities: Nationwide – All Declarations

Please be informed that all National Single Window (NSW) users may experience intermittent technical issues affecting system accessibility.

Please be informed of errors that may affect eManifest (EMS) users: Errors T18, MA5, and MA9.