Please be informed that there is a suspected technical problem affecting all declarations, manifest, duty payment and permit as per the following details:

Date: Wednesday, 19th March 2025
Time/Duration: 11:00 am – Until Further Notice
Affected Communities: Nationwide – All Declarations

Please be informed that all National Single Window (NSW) users may experience intermittent technical issues affecting system accessibility. We assure you that we are actively working to resolve the matter at the earliest.

Please be informed that all NSW users may experience intermittent technical issues affecting system accessibility. We assure you that we are actively working to resolve the matter at the earliest.

We are pleased to inform you that the technical issue has been resolved. You can now submit your declaration and retrieve your responses electronically.

Please be informed that there is a suspected technical problem affecting all declarations, manifest, duty payment and permit as per the following details:

Date: Sunday, 16th March 2025
Time/Duration: Until further notice
Affected Communities:
1. Selangor (Port Klang), Perak, Pulau Pinang, Kedah & Perlis – K1/K2/K9/Manifest/Duty Payment.
2. Johor, Melaka & Negeri Sembilan – K1/K2/K9.
3. Pahang, Terengganu, Kelantan, KLIACVC & FTKL – K1/K2/K9/Manifest.
4. Nationwide – K3/K8/Permit.

Reference made to the above subject.

We wish to inform you that there will be scheduled deployment activities for the ePermit STA system, which will include enhancements to the STA new modules (Internal Compliance Program & Permit Exemption).

Please be informed that the Building Services (Ancillary) Engineering Division will be conducting a Genset On-Load Test at the FCZ Building, KLIA, on Sunday, 9th February 2025, from 10:00 AM to 5:00 PM. During this period, there will be no normal power supply for a duration of 1 hour. However, the essential power supply will be available within 10 seconds.

We are pleased to inform you that the NSW services are now fully accessible. The issue that caused intermittent access has been resolved, and you can now submit electronically as usual.

Please be informed that all NSW users may experience intermittent technical issues affecting system accessibility. We assure you that we are actively working to resolve the matter at the earliest.