We are pleased to inform you that the Malaysia–United Arab Emirates Comprehensive Economic Partnership Agreement (MY-UAE CEPA) will come into effect on 1 October 2025.

Please be informed that our Careline number 1 300 133 133 is now up and running and can be reached as usual. We apologize for the inconvenience and thank you for your understanding.

Please be informed that we are currently experiencing intermittent telecommunication issues with our Careline contact number 1 300 133 133.
As an alternative, you may contact us through the following channels:

1. 017 – 868 8339
2. 017 – 888 0248

You may also reach us via:

• Email: careline@dagangnet.com
• WhatsApp: https://wa.me/60104475838

Please be informed that Dagang Net Technologies Sdn. Bhd will be carrying out a deployment activity for the MMSW.

Kindly refer to the attached Release Notes, which outline the improvements, and fixes included in this release.

Date: Friday, 26 September 2025 until Saturday, 27 September 2025
Time: 11:30 pm (Friday) – 03:30 am (Saturday)
Duration: 4 hours
Affected Communities/Transactions: Malaysia Maritime Single Window (MMSW)

Please be informed that the eDCFZ system will be temporarily unavailable to facilitate a system restoration activity.

Date: Saturday, 20th September 2025
Start Time: 18:00hrs (6:00 PM)
Expected Completion: 22:00hrs (10:00 PM)
Affected Services/Applications: eDCFZ

We are pleased to inform you that the technical issue has been resolved. You may now proceed to submit and retrieve responses electronically as usual.

Reference is made to our earlier notification regarding the technical issue affecting the National Single Window (NSW).

In response to the ongoing issue, please be informed that all urgent shipments are to be processed in accordance with the manual SOP until further notice. This, however, remains subject to the discretion of the Royal Malaysian Customs Department (RMCD) and other relevant authorities.

Please be informed that a suspected technical issue is affecting the National Single Window (NSW) services.
This may result in delayed responses.

We are pleased to inform you that the technical issue has been resolved. You may now submit your ZB and DG declarations electronically.