Ref No: DNT/ASW/TECH/20260116-001

Dear Valued Customers,

Warmest greetings from Dagang Net Technologies Sdn Bhd.

NOTIFICATION OF ASW GATEWAY DOWNTIME IMPACTING APPLICATIONS OF PREFERENTIAL CERTIFICATE OF ORIGIN (PCO) UNDER ASEAN TRADE IN GOODS AGREEMENT (ATIGA) TO ASEAN MEMBER STATES

Please be informed that Malaysia has been experiencing a technical disruption at the ASEAN Single Window (ASW) Gateway due to B2Bi service issues in the production environment since 14 January 2026.

As a result, the transmission and receipt of electronic Form D (e-Form D) under the ASEAN Trade in Goods Agreement (ATIGA) are temporarily unavailable. During this period, the Malaysian authority has reverted to the issuance of hardcopy Form D until further notice.

For detailed procedures and applicable scenarios, kindly refer to the attached official announcement issued by the Ministry of Investment, Trade and Industry (MITI).

Should you require further clarification or assistance, please do not hesitate to contact our Careline at 1 300 133 133 or via email at careline@dagangnet.com

Thank You

Attachment:

FINAL_NOTIFICATION OF SYSTEM_DOWNTIME_ FOR APPLICATIONS OF PCO UNDER ATIGA TO ASEAN COUNTRIES DUE TO TECHNICAL ISSUE IN MALAYSIAS ASW GATEWAY.pdf