NOTIFICATION OF DELAYED RESPONSES FOR CUSTOMS DECLARATION – KLIA

NOTIFICATION OF DELAYED RESPONSES FOR CUSTOMS DECLARATION - KLIA

Due to suspected technical problem at Royal Malaysian Customs Department (RMCD), all affected customers please be informed of the following:

All affected customers nationwide, please revert to manual submission for urgent K3/K8/declarations & permit from 18 August 2021 (16:30hours until further notice).

All affected customers submitting to stations at KLIA, FTKL, Pahang, Terengganu & Kelantan please revert to manual submission for urgent K1/K2/K3/K8/K9/Manifest/Permit and Payment from 18 August 2021 (16:30hours until further notice).

NOTIFICATION OF SERVICE DISRUPTION

Please be informed that the National Single Window (NSW) and its related services will be temporarily unavailable from 4:00 PM to 6:00 PM on Saturday, 8 November 2025, due to a scheduled telecommunication infrastructure maintenance activity.

NOTIFICATION: DEPLOYMENT OF ALDEC V6.0.1.0

Reference is made to the above subject. Please be informed that Dagang Net Technologies Sdn Bhd will be carrying out a deployment activity for the new release of the ALDEC application (version 6.0.1.0). Kindly note that ALDEC services will be unavailable during a two-hour deployment window.

NOTIFICATION OF DELAY IN RELEASE PROCESS – RCC JOHOR

Please be informed that a telecommunications issue is currently impacting RCC Johor, which may result in delays in the release process. Date: Wednesday, 22 October 2025 Time/Duration: Until further notice Affected Communities: 1. Johor – All Declarations 2. Melaka & Negeri Sembilan - All Declarations