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Ref No: NSW/ASW/20200518-01

Dear Valued Customers,

Warmest greetings from Dagang Net Technologies Sdn Bhd.

NOTIFICATION: DELAY IN eFORM-D APPLICATIONS TO BE RECEIVED AT IMPORTING COUNTRIES

Reference made to the above subject, where regret to inform that currently there is a delay in receiving eForm-D applications at Importing Countries due to technical issues faced at ASEAN Single Window (ASW) Gateway. The issue is currently being attended by ASW Gateway Operator. Updates will be given upon the service has resume as usual.

Should the issue prolonged, further guidelines will be given on this matter.

Thank you.

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Please be informed that Malaysia is currently experiencing a technical disruption at the ASEAN Single Window (ASW) Gateway since 1 April 2026, caused by issues affecting the production environment. As a result, the transmission and receipt of electronic Form D (e-Form D) under the ASEAN Trade in Goods Agreement (ATIGA) with ASEAN Member States are temporarily unavailable.
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Please be informed that the National Single Window (NSW) and its related services will be temporarily unavailable from 3:00 PM to 9:00 PM on Saturday, 11 April 2026, due to a scheduled maintenance activity.
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Greetings – Salam Aidilfitri

Selamat Hari Raya Aidilfitri, Maaf Zahir dan Batin!
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