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Ref No: NSW/ASW/20200518-01

Dear Valued Customers,

Warmest greetings from Dagang Net Technologies Sdn Bhd.

NOTIFICATION: DELAY IN eFORM-D APPLICATIONS TO BE RECEIVED AT IMPORTING COUNTRIES

Reference made to the above subject, where regret to inform that currently there is a delay in receiving eForm-D applications at Importing Countries due to technical issues faced at ASEAN Single Window (ASW) Gateway. The issue is currently being attended by ASW Gateway Operator. Updates will be given upon the service has resume as usual.

Should the issue prolonged, further guidelines will be given on this matter.

Thank you.

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Read more +10 April 2026

IMPLEMENTATION OF CHARGES FOR ALDEC AIR MANIFEST (AMS) TRANSACTIONS EFFECTIVE 1 MAY 2026

Please be informed that charges for the Air Manifest (AMS) transactions will be implemented effective 1 May 2026. This implementation will apply to all AMS users operating in Penang.
Read more +08 April 2026

NOTIFICATION OF SYSTEM RESUMPTION FOR APPLICATIONS OF PREFERENTIAL CERTIFICATE OF ORIGIN (PCO) UNDER ASEAN TRADE IN GOODS AGREEMENT (ATIGA) TO ASEAN MEMBER STATES DUE TO TECHNICAL ISSUE IN MALAYSIA’S ASW GATEWAY

Please be informed, with reference to the attached circular and our previous announcement regarding the system downtime that began on 1 April 2026, that Malaysia’s ASW Gateway for sending and receiving electronic Form D (e-Form D) under the ASEAN Trade in Goods Agreement (ATIGA) has resumed normal operations as of 6 April 2026.
Read more +03 April 2026

NOTIFICATION OF SYSTEM DOWNTIME: SISTEM MAKLUMAT KASTAM (SMK) – RCC KLIA

Reference is made to the above subject. Please be informed that the Royal Malaysian Customs Department (Information Technology Division) will be carrying out scheduled preventive maintenance activities as detailed below: Date: 4th April 2026 (Saturday) – 5th April 2026 (Sunday) Time: 10.00 PM (Saturday) – 02.00 AM (Sunday) Duration: 4 hours Affected Communities: Pahang, Terengganu, Kelantan, KLIACVC & FTKL – K1/K2/K9/Manifest/Payment
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