ANNOUNCEMENT: NEW REQUIREMENTS FOR THE IMPORTATION OF REFINED WHITE SUGAR INCLUDING REFINED SUGAR LABELLED AS CRYSTAL SUGAR AND WHITE SUGAR

Please be informed that the Ministry of Domestic Trade and Cost of Living (KPDN) has introduced new requirements for the importation of refined white sugar, including white sugar and crystal sugar. These requirements will take effect from 15 April 2026.

NOTIFICATION OF ASW GATEWAY DOWNTIME IMPACTING APPLICATIONS OF PREFERENTIAL CERTIFICATE OF ORIGIN (PCO) UNDER ASEAN TRADE IN GOODS AGREEMENT (ATIGA) TO ASEAN MEMBER STATES

Please be informed that Malaysia has been experiencing a technical disruption at the ASEAN Single Window (ASW) Gateway due to B2Bi service issues in the production environment since 3rd February 2026.

As a result, the transmission and receipt of electronic Form D (e-Form D) under the ASEAN Trade in Goods Agreement (ATIGA) are temporarily unavailable. During this period, the Malaysian authority has reverted to the issuance of hardcopy Form D until further notice.

RESUMPTION OF SERVICE: TECHNICAL ISSUES IMPACTING SYSTEM ACCESSIBILITY

Please be informed that the accessibility issue has been resolved. The affected systems are now accessible, and declarations may be submitted electronically.

NOTICE OF INTERMITTENT TECHNICAL ISSUES IMPACTING SYSTEM ACCESSIBILITY

Please be informed that, due to technical issues, the following systems are currently affected: ALDEC, ePermit, eManifest (Web), and myPayment.

Date: Monday, 26th January 2026
Time/Duration: Until Further Notice
Affected Communities: Nationwide

NOTIFICATION OF SYSTEM DOWNTIME: SISTEM MAKLUMAT KASTAM (SMK) – RCC KLIA

Reference is made to the above subject.

Please be informed that the Royal Malaysian Customs Department (Information Technology Division) will be carrying out scheduled preventive maintenance activities as detailed below:

Date: 24th January 2026 (Saturday)
Time: 5.00 PM – 11.59 PM
Duration: 7 hours
Affected Communities: Pahang, Terengganu, Kelantan, KLIACVC & FTKL – K1/K2/K9/Manifest/Payment

NOTIFICATION OF ASW GATEWAY DOWNTIME IMPACTING APPLICATIONS OF PREFERENTIAL CERTIFICATE OF ORIGIN (PCO) UNDER ASEAN TRADE IN GOODS AGREEMENT (ATIGA) TO ASEAN MEMBER STATES

Please be informed that Malaysia has been experiencing a technical disruption at the ASEAN Single Window (ASW) Gateway due to B2Bi service issues in the production environment since 14 January 2026.

SYSTEM DOWNTIME NOTIFICATION: NEW EPERMIT SYSTEM

Please be informed that maintenance activities will be carried out for the New ePermit system.
The details are as follows:

Date: 24th January 2026 (Saturday)
Time: 1500 hours – 1800 hours (3.00 pm – 6.00 pm)
Duration: 3 Hours
Affected link: https://newepermit.dagangnet.com.my .This link will not be accessible during the downtime.

DNeX appeals High Court’s decision on Dagang Net

Cyberjaya, 9 December 2025 – Dagang NeXchange Berhad (“DNeX”), in consultation with its external legal counsel, has filed an appeal to the Court of Appeal against the High Court decision handed down on 5 December 2025 on its wholly-owned subsidiary Dagang Net Technologies Sdn Bhd (“Dagang Net”).

NOTIFICATION: INTERUPTION OF POWER SUPPLY DUE TO GENSET ON LOAD TEST AT FCZ BUILDING, KLIA

Please be informed that the Building Services (Ancillary) Engineering Division will be conducting a Genset On-Load Test at the FCZ Building, KLIA, on Sunday, 7th December 2025, from 10:00 AM to 5:00 PM. During this period, there will be no normal power supply for a duration of 1 hour. However, the essential power supply will be available within 10 seconds.

NOTIFICATION OF SERVICE DISRUPTION

Please be informed that the National Single Window (NSW) and its related services will be temporarily unavailable from 3:00 PM to 9:00 PM on Saturday, 6 December 2025, due to a scheduled database maintenance activity.