NOTICE OF TEMPORARY INACCESSIBILITY OF SHIPPING SCHEDULE MENU IN MMSW

Please be informed that due to technical issues, the Shipping Schedule menu in the Malaysian Maritime Single Window (MMSW) is currently inaccessible.

INVITATION TO PARTICIPATE IN THE 2026 ASEAN SINGLE WINDOW (ASW) USERS SURVEY

Please be informed that the ASEAN–U.S. Partnership Program, in coordination with the ASEAN Secretariat, is conducting the 2026 ASEAN Single Window (ASW) Users Survey. The survey aims to collect feedback from users across ASEAN Member States to support improvements to the ASW system.

SYSTEM DOWNTIME NOTIFICATION: NEW EPERMIT SYSTEM

Please be informed that maintenance activities will be carried out for the New ePermit system.

The details are as follows:

Date: 3rd March 2026 (Tuesday)
Time: 1830 hours – 2030 hours (6.30 pm – 8.30 pm)
Duration: 2 Hours
Affected link: https://newepermit.dagangnet.com.my .This link will not be accessible during the downtime.

REMINDER: NOTIFICATION OF SYSTEM DOWNTIME: MALAYSIA MARITIME SINGLE WINDOW (MMSW)

Further to our previous announcement, this is a reminder of the upcoming scheduled system downtime for the Malaysia Maritime Single Window (MMSW), and the updated Enhancement User Guideline is attached for your reference.

NOTIFICATION OF SYSTEM DOWNTIME: MALAYSIA MARITIME SINGLE WINDOW (MMSW)

Please be informed that Dagang Net Technologies Sdn. Bhd. will be carrying out a deployment activity for MMSW enhancements

ANNOUNCEMENT: NEW REQUIREMENTS FOR THE IMPORTATION OF REFINED WHITE SUGAR INCLUDING REFINED SUGAR LABELLED AS CRYSTAL SUGAR AND WHITE SUGAR

Please be informed that the Ministry of Domestic Trade and Cost of Living (KPDN) has introduced new requirements for the importation of refined white sugar, including white sugar and crystal sugar. These requirements will take effect from 15 April 2026.

NOTIFICATION OF ASW GATEWAY DOWNTIME IMPACTING APPLICATIONS OF PREFERENTIAL CERTIFICATE OF ORIGIN (PCO) UNDER ASEAN TRADE IN GOODS AGREEMENT (ATIGA) TO ASEAN MEMBER STATES

Please be informed that Malaysia has been experiencing a technical disruption at the ASEAN Single Window (ASW) Gateway due to B2Bi service issues in the production environment since 3rd February 2026.

As a result, the transmission and receipt of electronic Form D (e-Form D) under the ASEAN Trade in Goods Agreement (ATIGA) are temporarily unavailable. During this period, the Malaysian authority has reverted to the issuance of hardcopy Form D until further notice.

RESUMPTION OF SERVICE: TECHNICAL ISSUES IMPACTING SYSTEM ACCESSIBILITY

Please be informed that the accessibility issue has been resolved. The affected systems are now accessible, and declarations may be submitted electronically.

NOTICE OF INTERMITTENT TECHNICAL ISSUES IMPACTING SYSTEM ACCESSIBILITY

Please be informed that, due to technical issues, the following systems are currently affected: ALDEC, ePermit, eManifest (Web), and myPayment.

Date: Monday, 26th January 2026
Time/Duration: Until Further Notice
Affected Communities: Nationwide

NOTIFICATION OF SYSTEM DOWNTIME: SISTEM MAKLUMAT KASTAM (SMK) – RCC KLIA

Reference is made to the above subject.

Please be informed that the Royal Malaysian Customs Department (Information Technology Division) will be carrying out scheduled preventive maintenance activities as detailed below:

Date: 24th January 2026 (Saturday)
Time: 5.00 PM – 11.59 PM
Duration: 7 hours
Affected Communities: Pahang, Terengganu, Kelantan, KLIACVC & FTKL – K1/K2/K9/Manifest/Payment