RESUMPTION OF SERVICE: TECHNICAL ISSUES IMPACTING SYSTEM ACCESSIBILITY
Please be informed that the accessibility issue has been resolved. The affected systems are now accessible, and declarations may be submitted electronically.
- Published in 2026, Announcement
NOTICE OF INTERMITTENT TECHNICAL ISSUES IMPACTING SYSTEM ACCESSIBILITY
Please be informed that, due to technical issues, the following systems are currently affected: ALDEC, ePermit, eManifest (Web), and myPayment.
Date: Monday, 26th January 2026
Time/Duration: Until Further Notice
Affected Communities: Nationwide
- Published in 2026, Alert, Announcement
NOTIFICATION OF SYSTEM DOWNTIME: SISTEM MAKLUMAT KASTAM (SMK) – RCC KLIA
Reference is made to the above subject.
Please be informed that the Royal Malaysian Customs Department (Information Technology Division) will be carrying out scheduled preventive maintenance activities as detailed below:
Date: 24th January 2026 (Saturday)
Time: 5.00 PM – 11.59 PM
Duration: 7 hours
Affected Communities: Pahang, Terengganu, Kelantan, KLIACVC & FTKL – K1/K2/K9/Manifest/Payment
- Published in 2026, Alert, Announcement
NOTIFICATION OF ASW GATEWAY DOWNTIME IMPACTING APPLICATIONS OF PREFERENTIAL CERTIFICATE OF ORIGIN (PCO) UNDER ASEAN TRADE IN GOODS AGREEMENT (ATIGA) TO ASEAN MEMBER STATES
Please be informed that Malaysia has been experiencing a technical disruption at the ASEAN Single Window (ASW) Gateway due to B2Bi service issues in the production environment since 14 January 2026.
- Published in 2026, Alert, Announcement
SYSTEM DOWNTIME NOTIFICATION: NEW EPERMIT SYSTEM
Please be informed that maintenance activities will be carried out for the New ePermit system.
The details are as follows:
Date: 24th January 2026 (Saturday)
Time: 1500 hours – 1800 hours (3.00 pm – 6.00 pm)
Duration: 3 Hours
Affected link: https://newepermit.dagangnet.com.my .This link will not be accessible during the downtime.
- Published in 2026, Alert, Announcement
DNeX appeals High Court’s decision on Dagang Net
Cyberjaya, 9 December 2025 – Dagang NeXchange Berhad (“DNeX”), in consultation with its external legal counsel, has filed an appeal to the Court of Appeal against the High Court decision handed down on 5 December 2025 on its wholly-owned subsidiary Dagang Net Technologies Sdn Bhd (“Dagang Net”).
- Published in 2025, Announcement
NOTIFICATION: INTERUPTION OF POWER SUPPLY DUE TO GENSET ON LOAD TEST AT FCZ BUILDING, KLIA
Please be informed that the Building Services (Ancillary) Engineering Division will be conducting a Genset On-Load Test at the FCZ Building, KLIA, on Sunday, 7th December 2025, from 10:00 AM to 5:00 PM. During this period, there will be no normal power supply for a duration of 1 hour. However, the essential power supply will be available within 10 seconds.
- Published in 2025, Alert, Announcement
NOTIFICATION OF SERVICE DISRUPTION
Please be informed that the National Single Window (NSW) and its related services will be temporarily unavailable from 3:00 PM to 9:00 PM on Saturday, 6 December 2025, due to a scheduled database maintenance activity.
- Published in 2025, Alert, Announcement
NOTIFICATION OF SYSTEM DOWNTIME: MALAYSIA MARITIME SINGLE WINDOW (MMSW)
Please be informed that Dagang Net Technologies Sdn. Bhd. will be carrying out a deployment activity for MMSW enhancements.
The table below summarizes the activity during the downtime:
Date: Friday, 14th November 2025 – Saturday, 15th November 2025
Time: 11:00 pm – 2:00 am
Duration: 3 hours
Affected Communities/Transactions: Malaysia Maritime Single Window (MMSW)
- Published in 2025, Alert, Announcement
