RESUMPTION OF SERVICE – SABAH, SARAWAK & F.T LABUAN
We are pleased to inform you that the technical issue has been resolved. You may now submit your declarations and retrieve your responses electronically.
- Published in 2026, Alert, Announcement
NOTIFICATION OF DELAY RESPONSES – SABAH, SARAWAK & F.T LABUAN
Please be informed that due to a suspected technical issue affecting RCC HQ, response times may be delayed. Kindly revert to Standard Operating Procedures (SOP) for urgent declarations.
Date: Wednesday, 15 April 2026
Time/Duration: Until further notice
Affected Communities: Sabah, Sarawak and F.T Labuan – K1, K2, K9 and Manifest.
- Published in 2026, Alert, Announcement
SYSTEM DOWNTIME NOTIFICATION: iMAQIS
With reference to the above subject.
Please be informed that maintenance activities will be carried out on the iMAQIS system.
The details are as follows:
Date: 25 April 2026 (Saturday)
Time: 1200 hours – 1500 hours (12.00 AM – 3.00 PM)
Duration: 15 Hours
Affected link: https://imaqis.maqis.gov.my/ – This link will not be accessible during the downtime.
- Published in 2026, Alert, Announcement
NOTIFICATION: ANNUAL PREVENTIVE MAINTENANCE AT CUSTOM 11KV SUBSTATION (CUS), KLIA
Please be informed that EPS Engineering Division will be carrying out the Annual Preventive Maintenance at Custom 11kV Substation (CUS) at the FCZ Building, KLIA, on Sunday, 12th April 2026, from 10:00 AM to 5:00 PM
- Published in 2026, Alert, Announcement
IMPLEMENTATION OF CHARGES FOR ALDEC AIR MANIFEST (AMS) TRANSACTIONS EFFECTIVE 1 MAY 2026
Please be informed that charges for the Air Manifest (AMS) transactions will be implemented effective 1 May 2026. This implementation will apply to all AMS users operating in Penang.
- Published in 2026, Announcement
NOTIFICATION OF SYSTEM RESUMPTION FOR APPLICATIONS OF PREFERENTIAL CERTIFICATE OF ORIGIN (PCO) UNDER ASEAN TRADE IN GOODS AGREEMENT (ATIGA) TO ASEAN MEMBER STATES DUE TO TECHNICAL ISSUE IN MALAYSIA’S ASW GATEWAY
Please be informed, with reference to the attached circular and our previous announcement regarding the system downtime that began on 1 April 2026, that Malaysia’s ASW Gateway for sending and receiving electronic Form D (e-Form D) under the ASEAN Trade in Goods Agreement (ATIGA) has resumed normal operations as of 6 April 2026.
- Published in 2026, Alert, Announcement
NOTIFICATION OF SYSTEM DOWNTIME: SISTEM MAKLUMAT KASTAM (SMK) – RCC KLIA
Reference is made to the above subject.
Please be informed that the Royal Malaysian Customs Department (Information Technology Division) will be carrying out scheduled preventive maintenance activities as detailed below:
Date: 4th April 2026 (Saturday) – 5th April 2026 (Sunday)
Time: 10.00 PM (Saturday) – 02.00 AM (Sunday)
Duration: 4 hours
Affected Communities: Pahang, Terengganu, Kelantan, KLIACVC & FTKL – K1/K2/K9/Manifest/Payment
- Published in 2026, Alert, Announcement
NOTIFICATION OF SYSTEM DOWNTIME FOR APPLICATIONS OF PREFERENTIAL CERTIFICATE OF ORIGIN (PCO) UNDER ASEAN TRADE IN GOODS AGREEMENT (ATIGA) TO ASEAN MEMBER STATES DUE TO TECHNICAL ISSUE IN MALAYSIA’S ASW GATEWAY
Please be informed that Malaysia is currently experiencing a technical disruption at the ASEAN Single Window (ASW) Gateway since 1 April 2026, caused by issues affecting the production environment. As a result, the transmission and receipt of electronic Form D (e-Form D) under the ASEAN Trade in Goods Agreement (ATIGA) with ASEAN Member States are temporarily unavailable.
- Published in 2026, Alert, Announcement
NOTIFICATION OF SERVICE DISRUPTION
Please be informed that the National Single Window (NSW) and its related services will be temporarily unavailable from 3:00 PM to 9:00 PM on Saturday, 11 April 2026, due to a scheduled maintenance activity.
- Published in 2026, Alert, Announcement
