UPDATES: NOTIFICATION OF DELAYED RESPONSES – NSW

Reference is made to our earlier notification regarding the technical issue affecting the National Single Window (NSW).

In response to the ongoing issue, please be informed that all urgent shipments are to be processed in accordance with the manual SOP until further notice. This, however, remains subject to the discretion of the Royal Malaysian Customs Department (RMCD) and other relevant authorities.

NOTIFICATION OF TECHNICAL ISSUE – ALDEC WEB

Please be informed that, due to a technical issue affecting ALDEC Web users, you may encounter an error when saving jobs. Kindly follow the Standard Operating Procedures (SOP) for urgent declarations until further notice. Date: Monday, 17 August 2026 Time/Duration: Until further notice Affected Communities: ALDEC Web users

NOTIFICATION OF DELAY RESPONSES – ALDEC CLIENT

Please be informed that, due to a suspected technical issue affecting ALDEC Client users, response times may be delayed. Kindly revert to the Standard Operating Procedures (SOP) for urgent declarations. Date: Saturday, 8 August 2026 Time/Duration: Until further notice Affected Communities: ALDEC Client users

ANNOUNCEMENT: ALDEC WEB PRINTING ISSUE

Please be informed that ALDEC Web users are currently experiencing an issue with the "Print Working Note" function. Our team is currently working on a solution and will provide an update once it is available.