Ref No: DNT/ASW/TECH/20260402-001

Dear Valued Customers,

Warmest greetings from Dagang Net Technologies Sdn Bhd.

NOTIFICATION OF SYSTEM DOWNTIME FOR APPLICATIONS OF PREFERENTIAL CERTIFICATE OF ORIGIN (PCO) UNDER ASEAN TRADE IN GOODS AGREEMENT (ATIGA) TO ASEAN MEMBER STATES DUE TO TECHNICAL ISSUE IN MALAYSIA’S ASW GATEWAY

Please be informed that Malaysia is currently experiencing a technical disruption at the ASEAN Single Window (ASW) Gateway since 1 April 2026, caused by issues affecting the production environment. As a result, the transmission and receipt of electronic Form D (e-Form D) under the ASEAN Trade in Goods Agreement (ATIGA) with ASEAN Member States are temporarily unavailable.

Effective 2 April 2026 until further notice, the issuance of hardcopy Form D has been implemented as an interim measure.

Traders/Exporters are required to follow the necessary procedures to obtain and print the paper-based Form D. Please refer to the attached announcement for detailed scenarios and required actions.

Should you require further clarification or assistance, please do not hesitate to contact our Careline at 1 300 133 133 or via email at careline@dagangnet.com

Thank You

Attachment:

NOTIFICATION_OF_SYSTEM_DOWNTIME.pdf