Ref No: DNT/NSW/TECH/20250319-001

Dear Valued Customers,

Warmest greetings from Dagang Net Technologies Sdn Bhd.

NOTIFICATION OF INTERMITTENT TECHNICAL ISSUES AFFECTING NSW SYSTEM ACCESSIBILITY

Please be informed that all National Single Window (NSW) users may experience intermittent technical issues affecting system accessibility. We assure you that we are actively working to resolve the matter at the earliest.

Please anticipate delays in responses and proceed with the manual SOP for urgent shipments.

Should you require further clarification or assistance, please do not hesitate to contact our Careline at 1 300 133 133 or via email at careline@dagangnet.com.

Thank You