NOTIFICATION: CANCELLATION OF AUTO-APPROVAL FOR CERTIFICATE OF ORIGIN (CO) APPLICATIONS

Please be informed that effective 11 August 2025, the auto-approval process for Certificate of Origin (CO) applications will be discontinued to enhance the accuracy and completeness of the information submitted, ensure compliance with ROO requirements, and reduce the likelihood of queries or rejections by importing authorities.

UPDATES: INTERRUPTION OF TELEPHONE LINE – CARELINE

Please be informed that our Careline number 1 300 133 133 is now up and running and can be reached as usual. We apologize for the inconvenience and thank you for your understanding.

NOTIFICATION: INTERRUPTION OF TELEPHONE LINE – CARELINE

Please be informed that we are currently experiencing intermittent telecommunication issues with our Careline contact number 1 300 133 133. As an alternative, you may contact us through the following channels: 1. 017 – 868 8339 2. 017 – 888 0248 You may also reach us via: • Email: careline@dagangnet.com • WhatsApp: https://wa.me/60104475838

NOTIFICATION OF SYSTEM DOWNTIME: MALAYSIA MARITIME SINGLE WINDOW (MMSW)

Please be informed that Dagang Net Technologies Sdn. Bhd will be carrying out a deployment activity for the MMSW. Kindly refer to the attached Release Notes, which outline the improvements, and fixes included in this release. Date: Friday, 26 September 2025 until Saturday, 27 September 2025 Time: 11:30 pm (Friday) - 03:30 am (Saturday) Duration: 4 hours Affected Communities/Transactions: Malaysia Maritime Single Window (MMSW)