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Following the full closure of the country’s social and economic sectors from 1 – 14 June 2021, we would like to encourage customers to leverage on telecommunications and online channels such as email and virtual meetings to engage with us as our office premise will be closed.

As we have activated our Business Continuity Plan (“BCP”), we would like to assure customers that all our services in particular the National Single Window (“NSW”) for Trade Facilitation will operate as usual as part of essential services.

Customers of NSW and related services are highly encouraged to use Dagang Net’s Customer Portal (https://www.mydagangnet.com/), email (careline@dagangnet.com) and Live Chat (https://www.mydagangnet.com/) to get in touch with our officers for any inquiries. Alternatively, you can contact Dagang Net Careline at 1 300 133 133.

For more information and updates on the company, kindly visit www.dnex.com.my or follow DNeX on Facebook, LinkedIn, Instagram and YouTube.

31 May 2021

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Read more +17 July 2024

RESUMPTION OF SERVICE – RCC JOHOR

We are pleased to inform you that the technical issue has been resolved. You are now able to submit your declaration and retrieve your responses electronically.
Read more +17 July 2024

UPDATE: NOTIFICATION OF DELAYED RESPONSES – RCC JOHOR

With reference to the announcement below, we are currently experiencing technical issues affecting Johor, Melaka, and Negeri Sembilan communities (K1/K2/K9). As a result, all affected users are advised to revert to the manual Standard Operating Procedure (SOP) until further notice.
Read more +17 July 2024

NOTIFICATION OF DELAYED RESPONSES – RCC JOHOR

Please be informed that there is a suspected technical problem affecting declarations for RCC JOHOR, as per the following details: Date: Wednesday, 17th July 2024 Time/Duration: Unti further notice Affected Communities: Johor, Melaka & Negeri Sembilan - K1/K2/K9
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