Dagang Net is stepping up its customer service standards through improved Customer Service Management (“CSM”) initiative in its efforts to drive brand loyalty.

Keeping its customer-centric foundation, the CSM has been updated to ensure the company provides stable, user friendly and reliable solutions to internal and external customers. The initiative is also aimed at inspiring the company’s customer service staff to be more competent to effectively serve customers.

“Dagang Net aspires to put customer first and at the core of its business by providing a positive customer experience. To do this, we always pay attention to improve the efficiency and effectiveness of service delivery system by focusing on customer service,” said Wan Ahmad Syatibi Wan Abd Manan, Chief Executive Officer of Dagang Net.

With the CSM initiative, he said the enhancement of service delivery system is not only focused on improving systems and work processes alone but also relationships between the Company and its customers.

The CSM is based on iCARE or its five core values namely Innovative, Cooperative, Agile, Reliable and Efficient

“These values help build a strong team foundation and stronger company culture. Staff are taught to anticipate changes and respond to them with creative and critical thinking while practicing customer advocacy and clear communication internally and externally,” said Wan Ahmad Syatibi Wan Abd Manan.

He said these measures can inspire proactive actions and flexibility in using various channels to solve issues faced by customers.

Dagang Net’s Careline, comprising talented and committed call agents, is a dedicated customer service on the Company’s products. Dagang Net Careline can be contacted via 1 300 133 133, Dagang Net’s Customer Portal (https://www.mydagangnet.com/), Email (careline@dagangnet.com) and Live Chat (https://www.mydagangnet.com/)