NOTIFICATION OF SYSTEM DOWNTIME – EDCFZ – Dagang Net Technologies Sdn Bhd

NOTIFICATION OF SYSTEM DOWNTIME – EDCFZ

Please be informed that the eDCFZ system will be temporarily unavailable to facilitate a system restoration activity. Date: Saturday, 20th September 2025 Start Time: 18:00hrs (6:00 PM) Expected Completion: 22:00hrs (10:00 PM) Affected Services/Applications: eDCFZ

RESUMPTION OF SERVICE – NSW

We are pleased to inform you that the technical issue has been resolved. You may now proceed to submit and retrieve responses electronically as usual.

UPDATES: NOTIFICATION OF DELAYED RESPONSES – NSW

Reference is made to our earlier notification regarding the technical issue affecting the National Single Window (NSW). In response to the ongoing issue, please be informed that all urgent shipments are to be processed in accordance with the manual SOP until further notice. This, however, remains subject to the discretion of the Royal Malaysian Customs Department (RMCD) and other relevant authorities.