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Ref No: DNT/MSC/20230802-001

Dear Valued Customers,

Warmest greetings from Dagang Net Technologies Sdn Bhd.

ANNOUNCEMENT ON MSC TRUSTGATE SCHEDULE MAINTENANCE

Reference is made to the attached circular.

This is to inform that there will be a schedule maintenance activity (DR) taking place by MSC Trustgate.com Sdn Bhd at following date and time:

During this period, ePermit-STA users may experience some difficulties during token authentication for the ePermit-STA submissions.

To minimize disruption to your business operations, you are advised to plan ahead your activities and transactions.

Should you require further information & technical assistance, please reach out to our Careline at 1 300 133 133 or email careline@dagangnet.com.

Thank You

 

Attachment:

MSC Trustgate Notice of Schedule Maintenance

 

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