URGENT NOTIFICATION OF SYSTEM DOWNTIME: MALAYSIA MARITIME SINGLE WINDOW (MMSW)

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URGENT NOTIFICATION OF SYSTEM DOWNTIME: MALAYSIA MARITIME SINGLE WINDOW (MMSW)

Reference is made to the above subject.

Please be informed that Dagang Net Technologies Sdn Bhd will be performing a deployment activity for the MMSW involving the user screen (UI) enhancements and fixes, as per the following details:

Date: 15th January 2025 – 16th January 2025
Time: 11:00 pm - 03:00 am
Duration: 4 hours
Affected Communities/Transactions: Malaysia Maritime Single Window (MMSW)

Ref No: DNT/MMSW/DEP/20250115-001

Dear Valued Customers,

Warmest greetings from Dagang Net Technologies Sdn Bhd.

URGENT NOTIFICATION OF SYSTEM DOWNTIME: MALAYSIA MARITIME SINGLE WINDOW (MMSW)

Reference is made to the above subject.

Please be informed that Dagang Net Technologies Sdn Bhd will be performing a deployment activity for the MMSW involving the user screen (UI) enhancements and fixes, as per the following details:

Please refer to the attached release notes.

To minimize disruption to your business operations, you are advised to:

1. Plan your activities and transactions in advance.
2. Avoid any activities or submissions within two (2) hours prior to the downtime.

Should you require further information & technical assistance, please reach out to our Careline at 1 300 133 133 or email mmsw_support@dagangnet.com.

Thank You

Attachment:

MMSW Release Notes

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RESUMPTION OF SERVICE – NSW

We are pleased to inform you that the technical issue has been resolved. You may now proceed to submit and retrieve responses electronically as usual.

UPDATES: NOTIFICATION OF DELAYED RESPONSES – NSW

Reference is made to our earlier notification regarding the technical issue affecting the National Single Window (NSW). In response to the ongoing issue, please be informed that all urgent shipments are to be processed in accordance with the manual SOP until further notice. This, however, remains subject to the discretion of the Royal Malaysian Customs Department (RMCD) and other relevant authorities.