URGENT : NOTICE OF DAGANG NET SERVICE DISRUPTION

Due to suspected technical problem, all affected customers please be informed of the following:

All customers Nationwide, please anticipate delayed responses for the services eDeclare, eManifest, ePayment/myPayment, ePCO, ePermit, ePermit STA, ePermit Online Payment (eOP), Advance Filing Rule (AFR), Free Zone Declarations, Dangerous Goods Declarations, Enterprise Application Interface (EAI), myCargo2u, Global Interchange Gateway (GIG), eBilling, ALDEC, Pre-Alert Manifest (PAM) and Cargo Analytics Reporting (CART)

IMPLEMENTATION OF CHARGES FOR ALDEC AIR MANIFEST (AMS) TRANSACTIONS EFFECTIVE 1 MAY 2026

Please be informed that charges for the Air Manifest (AMS) transactions will be implemented effective 1 May 2026. This implementation will apply to all AMS users operating in Penang.

NOTIFICATION OF SYSTEM RESUMPTION FOR APPLICATIONS OF PREFERENTIAL CERTIFICATE OF ORIGIN (PCO) UNDER ASEAN TRADE IN GOODS AGREEMENT (ATIGA) TO ASEAN MEMBER STATES DUE TO TECHNICAL ISSUE IN MALAYSIA’S ASW GATEWAY

Please be informed, with reference to the attached circular and our previous announcement regarding the system downtime that began on 1 April 2026, that Malaysia’s ASW Gateway for sending and receiving electronic Form D (e-Form D) under the ASEAN Trade in Goods Agreement (ATIGA) has resumed normal operations as of 6 April 2026.

NOTIFICATION OF SYSTEM DOWNTIME: SISTEM MAKLUMAT KASTAM (SMK) – RCC KLIA

Reference is made to the above subject. Please be informed that the Royal Malaysian Customs Department (Information Technology Division) will be carrying out scheduled preventive maintenance activities as detailed below: Date: 4th April 2026 (Saturday) – 5th April 2026 (Sunday) Time: 10.00 PM (Saturday) – 02.00 AM (Sunday) Duration: 4 hours Affected Communities: Pahang, Terengganu, Kelantan, KLIACVC & FTKL – K1/K2/K9/Manifest/Payment