Ref No: DNT/NSW/TECH/20250321-005

Dear Valued Customers,

Warmest greetings from Dagang Net Technologies Sdn Bhd!

UPDATES ON DELAYED RESPONSES – NATIONWIDE

Please be informed that all ALDEC declarations, eManifest and Permits are still unresolved. As a result, please anticipate delays in processing and responses.

For urgent shipments, we strongly recommend reverting to the manual Standard Operating Procedure (SOP) to minimize disruptions, until further notice.

Should you require further clarification or assistance, please do not hesitate to contact our Careline at 1 300 133 133 or via email at careline@dagangnet.com.

Thank You

Date: 21th March 2025

Ref No: DNT/NSW/TECH/20250321-004

Dear Valued Customers,

Warmest greetings from Dagang Net Technologies Sdn Bhd!

UPDATES ON DELAYED RESPONSES – NATIONWIDE

Please be informed that as of today, 21st March 2025, the technical issue affecting Dagang Net services, including declarations, manifests, duty payments, and permits are stabilizing.

Kindly note the following:

1. System accessibility may be intermittently affected during this period.
2. Delays in responses and processing may continue.
3. It is recommended to follow the manual SOP for urgent shipments to minimize disruptions.

Should you require further clarification or assistance, please do not hesitate to contact our Careline at 1 300 133 133 or via email at careline@dagangnet.com.

Thank You

Date: 20th March 2025

Ref No: DNT/NSW/TECH/20250320-003

Dear Valued Customers,

Warmest greetings from Dagang Net Technologies Sdn Bhd!

UPDATES ON DELAYED RESPONSES – NATIONWIDE

Please be informed that the Dagang Net technical issue affecting declarations, manifests, duty payments, and permits still persists. The technical issue, which began on 19th March 2025 at 11:00 am is still being worked on.

What can you expect:
1. System accessibility may be intermittently affected during this period.
2. Delays in responses and processing may continue.
3. We recommend following the manual SOP for urgent shipments to avoid disruptions.

Should you require further clarification or assistance, please do not hesitate to contact our Careline at 1 300 133 133 or via email at careline@dagangnet.com.

Thank You

Date: 19th March 2025

Ref No : Ref No: DNT/NSW/TECH/20250319-002

Dear Valued Customers,

Warmest greetings from Dagang Net Technologies Sdn Bhd!

NOTIFICATION OF DELAYED RESPONSES – NATIONWIDE

Please be informed that there is a suspected technical problem affecting all declarations, manifest, duty payment and permit as per the following details:

Please anticipate delays in responses and proceed with the manual SOP for urgent shipments.

Should you require further clarification or assistance, please do not hesitate to contact our Careline at 1 300 133 133 or via email at careline@dagangnet.com

Thank You