Ref No: DNT/NSW/TECH/20250327-001

Dear Valued Customers,

Warmest greetings from Dagang Net Technologies Sdn Bhd.

UPDATE ON TECHNICAL ISSUES AFFECTING NSW SYSTEM ACCESSIBILITY

Please be informed that the intermittent technical issues affecting the National Single Window (NSW) system, as previously communicated, remain unresolved. Users may still experience disruptions or delays in accessing the following services:

Kindly note the following:

1. System accessibility may be intermittently affected during this period.
2. Possible delays in processing or responses.
3. It is recommended to revert to manual declaration (SOP) for urgent shipments in order to minimize disruptions.

Should you require further clarification or assistance, please do not hesitate to contact our Careline at 1 300 133 133 or via email at careline@dagangnet.com.

Thank You