UPDATE: NOTICE OF INTERMITTENT SERVICE DISRUPTION – NEW EPERMIT SYSTEM

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UPDATE: NOTICE OF INTERMITTENT SERVICE DISRUPTION - NEW EPERMIT SYSTEM

Please be noted that the technical issue is still persisting as per current time. But we wish to inform you, that a solution shall be deployed by tonight. The deployment shall not affect your access to the system. We shall monitor from there on and keep you posted on the situation.

Ref No : DNT/TECH/EPERMIT/20220405-002

Dear Valued Customers,

Warmest greetings from Dagang Net Technologies Sdn Bhd.

UPDATE: NOTICE OF INTERMITTENT SERVICE DISRUPTION – NEW EPERMIT SYSTEM

The notice Ref No: DNT/TECH/EPERMIT/20220404-001 referred.

Please be noted that the technical issue is still persisting as per current time. But we wish to inform you, that a solution shall be deployed by tonight. The deployment shall not affect your access to the system. We shall monitor from there on and keep you posted on the situation.

For urgent Permits, kindly revert to Standard Operating Procedure (SOP).

We apologise for any inconvenience this may have caused.

We shall keep all customers & stakeholders updated from time to time and should you require more information, please reach out to our Careline at 1 300 133 133 or email careline@dagangnet.com.

Thank You

Date: 4 April 2022

Ref No : DNT/TECH/EPERMIT/20220404-001

Dear Valued Customers,

Warmest greetings from Dagang Net Technologies Sdn Bhd.

NOTICE OF INTERMITTENT SERVICE DISRUPTION – NEW EPERMIT SYSTEM

Please be informed that New ePermit system is currently experiencing intermittent technical problem. As such, you may experience difficulties in accessing https://newepermit.dagangnet.com.my/epermit/login. Our team is currently rectifying the issue.

For urgent Permits, kindly revert to Standard Operating Procedure (SOP).

We apologize for the inconveniences caused.

Thank You

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RESUMPTION OF SERVICE – NSW

We are pleased to inform you that the technical issue has been resolved. You may now proceed to submit and retrieve responses electronically as usual.

UPDATES: NOTIFICATION OF DELAYED RESPONSES – NSW

Reference is made to our earlier notification regarding the technical issue affecting the National Single Window (NSW). In response to the ongoing issue, please be informed that all urgent shipments are to be processed in accordance with the manual SOP until further notice. This, however, remains subject to the discretion of the Royal Malaysian Customs Department (RMCD) and other relevant authorities.