SERVICE DISRUPTION NOTICE: PRE-ARRIVAL NOTIFICATION (PAN) FOR MMSW USERS

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SERVICE DISRUPTION NOTICE: PRE-ARRIVAL NOTIFICATION (PAN) FOR MMSW USERS

Reference is made to the above subject.

We would like to inform you that all MMSW users may experience intermittent technical issues with the Pre-Arrival Notification (PAN) for the last 10 ports of call. Please be assured that we are actively working to resolve the matter. Should you require urgent assistance, kindly contact us via email at mmsw_support@dagangnet.com

Ref No: DNT/MMSW/20250115-001

Dear Valued Customers,

Warmest greetings from Dagang Net Technologies Sdn Bhd.

SERVICE DISRUPTION NOTICE: PRE-ARRIVAL NOTIFICATION (PAN) FOR MMSW USERS

Reference is made to the above subject.

We would like to inform you that all MMSW users may experience intermittent technical issues with the Pre-Arrival Notification (PAN) for the last 10 ports of call. Please be assured that we are actively working to resolve the matter. Should you require urgent assistance, kindly contact us via email at mmsw_support@dagangnet.com.

Thank You

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RESUMPTION OF SERVICE – NSW

We are pleased to inform you that the technical issue has been resolved. You may now proceed to submit and retrieve responses electronically as usual.

UPDATES: NOTIFICATION OF DELAYED RESPONSES – NSW

Reference is made to our earlier notification regarding the technical issue affecting the National Single Window (NSW). In response to the ongoing issue, please be informed that all urgent shipments are to be processed in accordance with the manual SOP until further notice. This, however, remains subject to the discretion of the Royal Malaysian Customs Department (RMCD) and other relevant authorities.