Ref No: DNT/TECH/20250914-003

Dear Valued Customers,

Warmest greetings from Dagang Net Technologies Sdn Bhd!

RESUMPTION OF SERVICE – NSW

We are pleased to inform you that the technical issue has been resolved. You may now proceed to submit and retrieve responses electronically as usual.

Should you require further clarification or assistance, please do not hesitate to contact our Careline at 1 300 133 133 or via email at careline@dagangnet.com.

Thank You

Date: 13th September 2025

Ref No: DNT/TECH/20250913-002

Dear Valued Customers,

Warmest greetings from Dagang Net Technologies Sdn Bhd!

UPDATES: NOTIFICATION OF DELAYED RESPONSES – NSW

Reference is made to our earlier notification regarding the technical issue affecting the National Single Window (NSW).

In response to the ongoing issue, please be informed that all urgent shipments are to be processed in accordance with the manual SOP until further notice. This, however, remains subject to the discretion of the Royal Malaysian Customs Department (RMCD) and other relevant authorities.

Should you require further clarification or assistance, please do not hesitate to contact our Careline at 1 300 133 133 or via email at careline@dagangnet.com.

Thank You

Date: 13th September 2025

Ref No: DNT/TECH/20250913-001

Dear Valued Customers,

Warmest greetings from Dagang Net Technologies Sdn Bhd!

NOTIFICATION OF DELAYED RESPONSES – NSW

Please be informed that a suspected technical issue is affecting the National Single Window (NSW) services.
This may result in delayed responses.

Should you require further clarification or assistance, please do not hesitate to contact our Careline at 1 300 133 133 or via email at careline@dagangnet.com.

Thank You