RESUMPTION OF SERVICE: NOTIFICATION OF DELAYED RESPONSES FOR K1, K2, MANIFEST & DUTY PAYMENT

NOTIFICATION OF SYSTEM RESUMPTION FOR APPLICATIONS OF PREFERENTIAL CERTIFICATE OF ORIGIN (PCO) UNDER ASEAN TRADE IN GOODS AGREEMENT (ATIGA) TO ASEAN MEMBER STATES DUE TO TECHNICAL ISSUE IN MALAYSIA’S ASW GATEWAY

Please be informed, with reference to the attached circular and our previous announcement regarding the system downtime that began on 1 April 2026, that Malaysia’s ASW Gateway for sending and receiving electronic Form D (e-Form D) under the ASEAN Trade in Goods Agreement (ATIGA) has resumed normal operations as of 6 April 2026.

NOTIFICATION OF SYSTEM DOWNTIME: SISTEM MAKLUMAT KASTAM (SMK) – RCC KLIA

Reference is made to the above subject. Please be informed that the Royal Malaysian Customs Department (Information Technology Division) will be carrying out scheduled preventive maintenance activities as detailed below: Date: 4th April 2026 (Saturday) – 5th April 2026 (Sunday) Time: 10.00 PM (Saturday) – 02.00 AM (Sunday) Duration: 4 hours Affected Communities: Pahang, Terengganu, Kelantan, KLIACVC & FTKL – K1/K2/K9/Manifest/Payment

NOTIFICATION OF SYSTEM DOWNTIME FOR APPLICATIONS OF PREFERENTIAL CERTIFICATE OF ORIGIN (PCO) UNDER ASEAN TRADE IN GOODS AGREEMENT (ATIGA) TO ASEAN MEMBER STATES DUE TO TECHNICAL ISSUE IN MALAYSIA’S ASW GATEWAY

Please be informed that Malaysia is currently experiencing a technical disruption at the ASEAN Single Window (ASW) Gateway since 1 April 2026, caused by issues affecting the production environment. As a result, the transmission and receipt of electronic Form D (e-Form D) under the ASEAN Trade in Goods Agreement (ATIGA) with ASEAN Member States are temporarily unavailable.