REMINDER – NOTIFICATION OF SYSTEM DOWNTIME: SMK SYSTEM (RCC PORT KLANG & RCC JOHOR)

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REMINDER - NOTIFICATION OF SYSTEM DOWNTIME: SMK SYSTEM (RCC PORT KLANG & RCC JOHOR)

With reference to the above subject, please be advised that the Royal Malaysian Customs Department (BTM) will be conducting scheduled maintenance on the SMK system (RCC Port Klang & RCC Johor).

Date: Saturday, 14th December 2024
Time: 3.00 PM – 10.00 PM
Duration: 7 hours
Affected Communities/Modules:
1. Selangor (Port Klang), Perak, Pulau Pinang, Kedah & Perlis – K1/K2/K9/Manifest/Duty Payment.
2. Johor, Melaka & Negeri Sembilan - K1/K2/K9

Ref No: DNT/SMK/MAINT/20241204-001

Dear Valued Customers,

Warmest greetings from Dagang Net Technologies Sdn Bhd.

NOTIFICATION OF SYSTEM DOWNTIME: SMK SYSTEM (RCC PORT KLANG & RCC JOHOR)

With reference to the above subject, please be advised that the Royal Malaysian Customs Department (BTM) will be conducting scheduled maintenance on the SMK system (RCC Port Klang & RCC Johor).

To minimize disruption to your business operations, we advise you to:

1. Plan your activities and transactions in advance to avoid potential disruptions
2. Avoid any activities or submissions within two (2) hours prior to the downtime
3. Print all necessary regulatory documents before the downtime, as access to all systems will be temporarily unavailable

Should you require any additional information or technical assistance, please do not hesitate to contact our Careline at 1 300 133 133 or via email at careline@dagangnet.com.

Thank You

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RESUMPTION OF SERVICE – NSW

We are pleased to inform you that the technical issue has been resolved. You may now proceed to submit and retrieve responses electronically as usual.

UPDATES: NOTIFICATION OF DELAYED RESPONSES – NSW

Reference is made to our earlier notification regarding the technical issue affecting the National Single Window (NSW). In response to the ongoing issue, please be informed that all urgent shipments are to be processed in accordance with the manual SOP until further notice. This, however, remains subject to the discretion of the Royal Malaysian Customs Department (RMCD) and other relevant authorities.

NOTIFICATION OF DELAYED RESPONSES – NSW

Please be informed that a suspected technical issue is affecting the National Single Window (NSW) services. This may result in delayed responses.

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