NOTIFICATION ON OPERATION HOURS FOR FREE TRADE ZONE DEPARTMENT AND DANGEROUS GOODS DEPARTMENT (PKA) EFFECTIVE 1 SEPTEMBER 2022

Please to inform, effective from 1st September 2022, the operation hours for Free Trade Zone Department and Dangerous Goods Department (PKA) are as follows:

Day : Monday - Friday
Operation Hours : 08.00hrs - 18.00hrs

Day : Saturday, Sunday & Public Holiday
Operation Hours : 09.00hrs - 15.00hrs

NOTIFICATION OF ASW GATEWAY DOWNTIME IMPACTING APPLICATIONS OF PREFERENTIAL CERTIFICATE OF ORIGIN (PCO) UNDER ASEAN TRADE IN GOODS AGREEMENT (ATIGA) TO ASEAN MEMBER STATES

Please be informed that Malaysia has been experiencing a technical disruption at the ASEAN Single Window (ASW) Gateway due to B2Bi service issues in the production environment since 3rd February 2026. As a result, the transmission and receipt of electronic Form D (e-Form D) under the ASEAN Trade in Goods Agreement (ATIGA) are temporarily unavailable. During this period, the Malaysian authority has reverted to the issuance of hardcopy Form D until further notice.

RESUMPTION OF SERVICE: TECHNICAL ISSUES IMPACTING SYSTEM ACCESSIBILITY

Please be informed that the accessibility issue has been resolved. The affected systems are now accessible, and declarations may be submitted electronically.

NOTICE OF INTERMITTENT TECHNICAL ISSUES IMPACTING SYSTEM ACCESSIBILITY

Please be informed that, due to technical issues, the following systems are currently affected: ALDEC, ePermit, eManifest (Web), and myPayment. Date: Monday, 26th January 2026 Time/Duration: Until Further Notice Affected Communities: Nationwide