NOTIFICATION ON OPERATION HOURS FOR FREE TRADE ZONE DEPARTMENT AND DANGEROUS GOODS DEPARTMENT (PKA) EFFECTIVE 1 SEPTEMBER 2022

Please to inform, effective from 1st September 2022, the operation hours for Free Trade Zone Department and Dangerous Goods Department (PKA) are as follows:

Day : Monday - Friday
Operation Hours : 08.00hrs - 18.00hrs

Day : Saturday, Sunday & Public Holiday
Operation Hours : 09.00hrs - 15.00hrs

NOTIFICATION OF DELAY RESPONSES – SABAH, SARAWAK & F.T LABUAN

Please be informed that, due to a suspected technical issue affecting RCC HQ, response times may be delayed. For urgent declarations, kindly follow the existing Standard Operating Procedures (SOP). Date: Monday, 24th August 2026 Time/Duration: Until further notice Affected Communities: Sabah, Sarawak and F.T Labuan – K1, K2, K9 and Manifest.

SYSTEM DOWNTIME NOTIFICATION: ALDEC WEB

With reference to the above subject, please be informed that maintenance activities will be carried out for the ALDEC Web system. During the downtime period, ALDEC Web users may experience difficulties accessing the system and will be unable to perform any transactions. The details are as follows: Date: Thursday, 27th August 2026 Time: 0700 hours – 0900 hours (7.00 am – 9.00 am) Duration: 2 Hours

NOTIFICATION OF TECHNICAL ISSUE – ALDEC WEB

Please be informed that, due to a technical issue affecting ALDEC Web users, you may encounter an error when saving jobs. Kindly follow the Standard Operating Procedures (SOP) for urgent declarations until further notice. Date: Monday, 17 August 2026 Time/Duration: Until further notice Affected Communities: ALDEC Web users