Ref No: DNT/SMK/MAINT/20241204-001

Dear Valued Customers,

Warmest greetings from Dagang Net Technologies Sdn Bhd.

NOTIFICATION OF SYSTEM DOWNTIME: SMK SYSTEM (RCC PORT KLANG & RCC JOHOR)

With reference to the above subject, please be advised that the Royal Malaysian Customs Department (BTM) will be conducting scheduled maintenance on the SMK system (RCC Port Klang & RCC Johor).

To minimize disruption to your business operations, we advise you to:

1. Plan your activities and transactions in advance to avoid potential disruptions
2. Avoid any activities or submissions within two (2) hours prior to the downtime
3. Print all necessary regulatory documents before the downtime, as access to all systems will be temporarily unavailable

Should you require any additional information or technical assistance, please do not hesitate to contact our Careline at 1 300 133 133 or via email at careline@dagangnet.com.

Thank You