NOTIFICATION OF SERVICE DISRUPTION FOR SURUHANJAYA TENAGA / ENERGY COMMISSION PERMITS

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NOTIFICATION OF SERVICE DISRUPTION FOR SURUHANJAYA TENAGA / ENERGY COMMISSION PERMITS

Please be informed that there is an unscheduled disruption for ePermit applications to Suruhanjaya Tenaga / Energy Commission.

Ref No: DNT/EPERMIT/SJT/20240514-001

Dear Valued Customers,

Warmest greetings from Dagang Net Technologies Sdn Bhd.

NOTIFICATION OF SERVICE DISRUPTION FOR SURUHANJAYA TENAGA / ENERGY COMMISSION PERMITS

Please be informed that there is an unscheduled disruption for ePermit applications to Suruhanjaya Tenaga / Energy Commission.

Root cause has been identified and technical rectification is underway; further updates will be advised accordingly. We advise applicants to hold off submission of permit applications to Suruhanjaya Tenaga / Energy Commission until technical rectification works has completed.

We apologise for the inconvenience caused.

Should you require further information & technical assistance, please reach out to our Careline at 1 300 133 133 or email careline@dagangnet.com

Thank You

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RESUMPTION OF SERVICE – NSW

We are pleased to inform you that the technical issue has been resolved. You may now proceed to submit and retrieve responses electronically as usual.

UPDATES: NOTIFICATION OF DELAYED RESPONSES – NSW

Reference is made to our earlier notification regarding the technical issue affecting the National Single Window (NSW). In response to the ongoing issue, please be informed that all urgent shipments are to be processed in accordance with the manual SOP until further notice. This, however, remains subject to the discretion of the Royal Malaysian Customs Department (RMCD) and other relevant authorities.

NOTIFICATION OF DELAYED RESPONSES – NSW

Please be informed that a suspected technical issue is affecting the National Single Window (NSW) services. This may result in delayed responses.

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