NOTIFICATION OF SERVICE DISRUPTION

Get updates and announcements from Dagang Net

NOTIFICATION OF SERVICE DISRUPTION

Please be advised that the National Single Window and the related services will be temporarily disrupted from 4:00 PM to 8:00 PM on Saturday, 17th May 2025, due to a scheduled preventive maintenance exercise.

Ref No: DNT/MAINT/20250502-001

Dear Valued Customers,

Warmest greetings from Dagang Net Technologies Sdn Bhd.

NOTIFICATION OF SERVICE DISRUPTION

Please be advised that the National Single Window and the related services will be temporarily disrupted from 4:00 PM to 8:00 PM on Saturday, 17th May 2025, due to a scheduled preventive maintenance exercise.

Please note that the following services will be temporarily unavailable during this four-hour maintenance window.

To minimize disruption to your business operations, we advise you to:

1. Plan your activities and transactions in advance to avoid potential disruptions
2. Avoid any activities or submissions within two (2) hours prior to the downtime
3. Print all necessary regulatory documents before the downtime, as access to all systems will be temporarily unavailable

Should you require further clarification or assistance, please do not hesitate to contact our Careline at 1 300 133 133 or via email at careline@dagangnet.com.

Thank You

Latest News

Get updates and announcements from Dagang Net

View All

RESUMPTION OF SERVICE – NSW

We are pleased to inform you that the technical issue has been resolved. You may now proceed to submit and retrieve responses electronically as usual.

UPDATES: NOTIFICATION OF DELAYED RESPONSES – NSW

Reference is made to our earlier notification regarding the technical issue affecting the National Single Window (NSW). In response to the ongoing issue, please be informed that all urgent shipments are to be processed in accordance with the manual SOP until further notice. This, however, remains subject to the discretion of the Royal Malaysian Customs Department (RMCD) and other relevant authorities.