NOTIFICATION OF SERVICE DISRUPTION

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NOTIFICATION OF SERVICE DISRUPTION

Due to network issue at Royal Malaysian Customs Department (RMCD), all affected customers please be informed of the following:

All affected customers nationwide, please revert to manual submission for urgent K3/K8 declarations & permit from 21 July 2021 (15:30hours until further notice).

Ref No : DNT/TECH/20210721-001

Dear Valued Customers,

Warmest greetings from Dagang Net Technologies Sdn Bhd!

NOTIFICATION OF SERVICE DISRUPTION

Due to network issue at Royal Malaysian Customs Department (RMCD), all affected customers please be informed of the following:

All affected customers nationwide, please revert to manual submission for urgent K3/K8 declarations & permit from 21 July 2021 (15:30hours until further notice).

All affected customers submitting for KLIA, FTKL, Pahang, Terengganu & Kelantan please revert to manual submission for urgent K1/K2/K3/K8/K9/Manifest/Permit and payment from 21 July 2021 (15:30hours until further notice)

Should you require more details, please contact our Careline at 1 300 133 133 or email to careline@dagangnet.com.

Thank You

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RESUMPTION OF SERVICE – NSW

We are pleased to inform you that the technical issue has been resolved. You may now proceed to submit and retrieve responses electronically as usual.

UPDATES: NOTIFICATION OF DELAYED RESPONSES – NSW

Reference is made to our earlier notification regarding the technical issue affecting the National Single Window (NSW). In response to the ongoing issue, please be informed that all urgent shipments are to be processed in accordance with the manual SOP until further notice. This, however, remains subject to the discretion of the Royal Malaysian Customs Department (RMCD) and other relevant authorities.

NOTIFICATION OF DELAYED RESPONSES – NSW

Please be informed that a suspected technical issue is affecting the National Single Window (NSW) services. This may result in delayed responses.

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