NOTIFICATION OF DELAYED RESPONSES FOR K1, K2 & K9

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NOTIFICATION OF DELAYED RESPONSES FOR K1, K2 & K9

Due to suspected technical problem, all affected Johor, Melaka and Negeri Sembilan users please anticipate delayed responses for K1, K2 & K9.

For urgent declaration please revert to Standard Operating Procedure (SOP) from 22nd July 2022 (20:00hours until further notice).

Ref No : DNT/TECH/20220722-001

Dear Valued Customers,

Warmest greetings from Dagang Net Technologies Sdn Bhd!

NOTIFICATION OF DELAYED RESPONSES FOR K1, K2 & K9

Due to suspected technical problem, all affected Johor, Melaka and Negeri Sembilan users please anticipate delayed responses for K1, K2 & K9.

For urgent declaration please revert to Standard Operating Procedure (SOP) from 22nd July 2022 (20:00hours until further notice).

Should you require more information & technical assistance, please reach out to our Careline at 1 300 133 133 or email careline@dagangnet.com

Thank You

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UPDATES: NOTIFICATION OF DELAYED RESPONSES – NSW

Reference is made to our earlier notification regarding the technical issue affecting the National Single Window (NSW). In response to the ongoing issue, please be informed that all urgent shipments are to be processed in accordance with the manual SOP until further notice. This, however, remains subject to the discretion of the Royal Malaysian Customs Department (RMCD) and other relevant authorities.

NOTIFICATION OF DELAYED RESPONSES – NSW

Please be informed that a suspected technical issue is affecting the National Single Window (NSW) services. This may result in delayed responses.

RESUMPTION OF SERVICE: ZB & DG DECLARATIONS (PORT KLANG AUTHORITY)

We are pleased to inform you that the technical issue has been resolved. You may now submit your ZB and DG declarations electronically.

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