NOTIFICATION OF DELAYED RESPONSES FOR CUSTOMS DECLARATION – KLIA

NOTIFICATION OF DELAYED RESPONSES FOR CUSTOMS DECLARATION - KLIA

Due to suspected technical problem at Royal Malaysian Customs Department (RMCD), all affected customers please be informed of the following:

All affected customers nationwide, please revert to manual submission for urgent K3/K8/declarations & permit from 18 August 2021 (16:30hours until further notice).

All affected customers submitting to stations at KLIA, FTKL, Pahang, Terengganu & Kelantan please revert to manual submission for urgent K1/K2/K3/K8/K9/Manifest/Permit and Payment from 18 August 2021 (16:30hours until further notice).

NOTIFICATION OF TECHNICAL ISSUE – ALDEC WEB

Please be informed that, due to a technical issue affecting ALDEC Web users, you may encounter an error when saving jobs. Kindly follow the Standard Operating Procedures (SOP) for urgent declarations until further notice. Date: Monday, 17 August 2026 Time/Duration: Until further notice Affected Communities: ALDEC Web users

NOTIFICATION OF DELAY RESPONSES – ALDEC CLIENT

Please be informed that, due to a suspected technical issue affecting ALDEC Client users, response times may be delayed. Kindly revert to the Standard Operating Procedures (SOP) for urgent declarations. Date: Saturday, 8 August 2026 Time/Duration: Until further notice Affected Communities: ALDEC Client users

ANNOUNCEMENT: ALDEC WEB PRINTING ISSUE

Please be informed that ALDEC Web users are currently experiencing an issue with the "Print Working Note" function. Our team is currently working on a solution and will provide an update once it is available.