NOTIFICATION : INTERRUPTION OF TELEPHONE LINE – CARELINE

ANNOUNCEMENT: NEW REQUIREMENTS FOR THE IMPORTATION OF REFINED WHITE SUGAR INCLUDING REFINED SUGAR LABELLED AS CRYSTAL SUGAR AND WHITE SUGAR

Please be informed that the Ministry of Domestic Trade and Cost of Living (KPDN) has introduced new requirements for the importation of refined white sugar, including white sugar and crystal sugar. These requirements will take effect from 15 April 2026.

NOTIFICATION OF ASW GATEWAY DOWNTIME IMPACTING APPLICATIONS OF PREFERENTIAL CERTIFICATE OF ORIGIN (PCO) UNDER ASEAN TRADE IN GOODS AGREEMENT (ATIGA) TO ASEAN MEMBER STATES

Please be informed that Malaysia has been experiencing a technical disruption at the ASEAN Single Window (ASW) Gateway due to B2Bi service issues in the production environment since 3rd February 2026. As a result, the transmission and receipt of electronic Form D (e-Form D) under the ASEAN Trade in Goods Agreement (ATIGA) are temporarily unavailable. During this period, the Malaysian authority has reverted to the issuance of hardcopy Form D until further notice.

RESUMPTION OF SERVICE: TECHNICAL ISSUES IMPACTING SYSTEM ACCESSIBILITY

Please be informed that the accessibility issue has been resolved. The affected systems are now accessible, and declarations may be submitted electronically.