NOTIFICATION : INTERRUPTION OF CARELINE CONTACT

RESUMPTION OF SERVICE: SYSTEM ACCESSIBILITY

Please be informed that the accessibility issue affecting the Electronic Preferential Certificate of Origin (ePCO) and eManifest (Web) has been resolved. The systems are now operating normally.

NOTICE OF INTERMITTENT TECHNICAL ISSUES IMPACTING SYSTEM ACCESSIBILITY

Please be informed that, due to technical issues, the following system are currently affected: Electronic Preferential Certificate of Origin (ePCO) and eManifest (Web). Date: Sunday, 26 July 2026 Time/Duration: Until Further Notice Affected Communities: ePCO & eManifest Users

NOTIFICATION OF SYSTEM DOWNTIME: SISTEM MAKLUMAT KASTAM (SMK) – RCC KLIA

Reference is made to the above subject. Please be informed that the Royal Malaysian Customs Department (JKDM), KLIA Data Centre, will be carrying out scheduled preventive maintenance activities as detailed below: Date: 26 July 2026 (Sunday) Time: 00:00hrs (12.00 AM) – 04:00 (04.00 AM) Duration: 4 hours Affected Communities: Pahang, Terengganu, Kelantan, KLIACVC & FTKL – K1/K2/K9/Manifest/AMS/Payment

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