Ref No: DNT/ASW/20210113-01

Dear Valued Customers,

Warmest greetings from Dagang Net Technologies Sdn Bhd.

NOTIFICATION: E-FORM D TRANSACTION CANNOT BE FOUND IN VIETNAM CUSTOMS SYSTEM

Reference made to the above subject, where this is to inform that currently Vietnam Customs is facing technical issues whereby the system is unable to generate response messages [AS2/AS3/(RES REC/RES NOT)] to some ASEAN Member States (AMS) including Malaysia.

Therefore, traders who are affected by this issue is advised to email directly to Vietnam Customs Authority at bophanhotrotchq@customs.gov.vn for further assistance.

Should you require more information, please reach out to our Careline at 1 300 133 133 or email careline@dagangnet.com.

Thank You

Attachment:

E-FORM D TRANSACTION CANNOT BE FOUND IN VIETNAM CUSTOMS SYSTEM