Ref No: DNT/NSW/20220826-001

Dear Valued Customers,

Warmest greetings from Dagang Net Technologies Sdn Bhd.

NOTIFICATION: DAGANG NET TECHNOLOGIES SDN BHD IT INFRASTRUCTURE REFRESH EXERCISE

Reference is made to the above subject.

Please be informed that Dagang Net Technologies Sdn Bhd (Dagang Net) will be performing an IT infrastructure refresh exercise involving the upgrade of servers and network equipment currently servicing the National Single Windows (NSW) and other value added services offered by us.

We understand the importance of positive service experience and this initiative is our commitment to all our valued customers in ensuring towards first-rate quality as well as high performing products and security for continuous business operations of the industry and the country.

Details of the implementation is as per the following:

Date: 17th September 2022 (Saturday)
Time: 0800 until 2000 hours (08.00 am until 08.00 pm)
Duration: 12 hours

During these 12 hours scheduled downtime, the following services will be temporarily unavailable:

To minimize disruption to your business operations, you are advised to:

1. Plan ahead on your activities and transactions
2. Avoid any activities and submissions within two (2) hours prior to the downtime
3. Print all regulatory documents ahead of the downtime as access to all systems will not be available

Further updates on the initiative and activities will be distributed from time to time as we approach the implementation date.

Should you require more details, please reach out to our Careline at 1 300 133 133 or email careline@dagangnet.com.

Thank You