MEDIA STATEMENT

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MEDIA STATEMENT

Following the announcement on the extension of Movement Control Order (Perintah Kawalan Pergerakan) nationwide except Sarawak from 5 February 2021 to 18 February 2021, we would like to assure customers that services offered by Dagang NeXchange Berhad (“DNeX”) in particular the National Single Window (“NSW”) for Trade Facilitation will operate as usual throughout the MCO.

Following the announcement on the extension of Movement Control Order (Perintah Kawalan Pergerakan) nationwide except Sarawak from 5 February 2021 to 18 February 2021, we would like to assure customers that services offered by Dagang NeXchange Berhad (“DNeX”) in particular the National Single Window (“NSW”) for Trade Facilitation will operate as usual throughout the MCO.

Customers of NSW and related services are highly encouraged to use Dagang Net’s Customer Portal (https://www.mydagangnet.com/), email (careline@dagangnet.com) and Live Chat (https://www.mydagangnet.com/) to get in touch with our officers for any inquiries or contact Dagang Net Careline at 1 300 133 133.

Other customers are encouraged to leverage on telecommunications and online channels such as email and virtual meetings to engage with us.

For more information and updates on the company, kindly visit www.dnex.com.my or follow DNeX Malaysia on Facebook, LinkedIn, Instagram and YouTube.

4 February 2020

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RESUMPTION OF SERVICE – NSW

We are pleased to inform you that the technical issue has been resolved. You may now proceed to submit and retrieve responses electronically as usual.

UPDATES: NOTIFICATION OF DELAYED RESPONSES – NSW

Reference is made to our earlier notification regarding the technical issue affecting the National Single Window (NSW). In response to the ongoing issue, please be informed that all urgent shipments are to be processed in accordance with the manual SOP until further notice. This, however, remains subject to the discretion of the Royal Malaysian Customs Department (RMCD) and other relevant authorities.