MEDIA STATEMENT

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MEDIA STATEMENT

Following the Conditional Movement Control Order (Perintah Kawalan Pergerakan Bersyarat) in Selangor, Putrajaya and Kuala Lumpur from 14 October to 27 October 2020, we would like to assure customers that our services for the National Single Window for Trade Facilitation and related services will operate as usual.

Following the Conditional Movement Control Order (Perintah Kawalan Pergerakan Bersyarat) in Selangor, Putrajaya and Kuala Lumpur from 14 October to 27 October 2020, we would like to assure customers that our services for the National Single Window for Trade Facilitation and related services will operate as usual.

Customers are highly encouraged to use Dagang Net’s Customer Portal (https://www.mydagangnet.com/), Email (careline@dagangnet.com) and Live Chat (https://www.mydagangnet.com/) to get in touch with our officers for any inquiries or contact Dagang Net Careline at 1 300 133 133.

Our office premises will remain open throughout the Conditional Movement Control Order though most of our employees are working from home.

For more information and updates on the company, kindly visit www.dnex.com.my or follow DNeX Malaysia on Facebook, LinkedIn, Instagram and YouTube.

13 October 2020

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RESUMPTION OF SERVICE – NSW

We are pleased to inform you that the technical issue has been resolved. You may now proceed to submit and retrieve responses electronically as usual.

UPDATES: NOTIFICATION OF DELAYED RESPONSES – NSW

Reference is made to our earlier notification regarding the technical issue affecting the National Single Window (NSW). In response to the ongoing issue, please be informed that all urgent shipments are to be processed in accordance with the manual SOP until further notice. This, however, remains subject to the discretion of the Royal Malaysian Customs Department (RMCD) and other relevant authorities.