MEDIA STATEMENT

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MEDIA STATEMENT

Following the extension of Movement Control Order (Perintah Kawalan Pergerakan) nationwide, we would like to announce that our office premises will remain closed until 12 May 2020.

As in previous Movement Control Order phases, our services for the National Single Window for Trade Facilitation and related services will operate as usual.

In addition, Dagang Net Careline Number, 1 300 133 133 will operate as normal though customers are highly encouraged to use Dagang Net’s Customer Portal (https://www.mydagangnet.com/), Email (careline@dagangnet.com) and Live Chat (https://www.mydagangnet.com/).

For more information and updates on the company, kindly visit www.dnex.com.my or follow DNeX Malaysia on Facebook, LinkedIn, Instagram and YouTube.

27 April 2020

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RESUMPTION OF SERVICE – NSW

We are pleased to inform you that the technical issue has been resolved. You may now proceed to submit and retrieve responses electronically as usual.

UPDATES: NOTIFICATION OF DELAYED RESPONSES – NSW

Reference is made to our earlier notification regarding the technical issue affecting the National Single Window (NSW). In response to the ongoing issue, please be informed that all urgent shipments are to be processed in accordance with the manual SOP until further notice. This, however, remains subject to the discretion of the Royal Malaysian Customs Department (RMCD) and other relevant authorities.