Cyberjaya, 2 May April 2024 - Dagang Net Technologies Sdn Bhd (“Dagang Net”), a wholly owned subsidiary of Dagang NeXchange Berhad (“DNeX”), has been appraised at Maturity Level 3 of the CMMI Institute’s Capability Maturity Model Integration (CMMI)® Version 3.0 for its Technology and Human Resource functions.

CMMI outlines the capability improvement framework, providing organisations with the fundamental components of effective processes to enhance their operational efficiency.

The renewal appraisal showcases that Dagang Net was operating at a defined level where processes were well characterised and understood, as stipulated in standards, procedures, tools, and methods. Valid until 12 April 2027, Maturity Level 3 Version 3.0 indicates Dagang Net’s standard operating procedures have been improved and enhanced over time.

DNeX’s Executive Chairman Tan Sri Syed Zainal Abidin Syed Mohamed Tahir said the renewal appraisal is a testament to the company’s continued commitment to enhancing the quality output, which in turn, can help improve its customers’ trust and confidence in developing products and services.

“We are pleased for Dagang Net to be appraised at Maturity Level 3 of CMMI Institute’s Capability CMMI® Version 3.0. We are truly proud of our latest achievement, thanks to our continued dedication and relentless hard work of all staff involved in making this a reality. We are committed to continuous improvement, exceeding customer expectations, building lasting relationships with our customers and delivering exceptional value, backed by our focus on providing cutting-edge solutions to improve our products and services,” he said.

He said the company also continues to actively seek feedback from customers in efforts to identify areas for improvement and prioritise development efforts, thus ensuring its products and services remain competitive and relevant.

“We believe improvement is a never-ending journey. We have established processes for reviewing product performance, identifying areas for enhancement, and implementing improvements based on data and customer feedback,” he added.