We are pleased to inform you that the technical issue has been resolved. You may now proceed to submit and retrieve responses electronically as usual.

Reference is made to our earlier notification regarding the technical issue affecting the National Single Window (NSW). In response to the ongoing issue, please be informed that all urgent shipments are to be processed in accordance with the manual SOP until further notice. This, however, remains subject to the discretion of the Royal Malaysian Customs Department (RMCD) and other relevant authorities.

Please be informed that a suspected technical issue is affecting the National Single Window (NSW) services. This may result in delayed responses.