ANNOUNCEMENT: UPDATES ON EPERMIT STA SECURITY FEATURES ENHANCEMENT

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ANNOUNCEMENT: UPDATES ON EPERMIT STA SECURITY FEATURES ENHANCEMENT

We would like to inform you that scheduled deployment activities for the ePermit STA system are planned, which will include enhancements to the security features (OTP). Please refer to the attached user guidelines for more detailed information.

Ref No: DNT/ESTA/OTP/20241129-001

Dear Valued Customers,

Warmest greetings from Dagang Net Technologies Sdn Bhd.

ANNOUNCEMENT: UPDATES ON EPERMIT STA SECURITY FEATURES ENHANCEMENT

We would like to inform you that scheduled deployment activities for the ePermit STA system are planned, which will include enhancements to the security features (OTP). Please refer to the attached user guidelines for more detailed information.

The deployment is expected to take approximately 30 minutes. During this period, the ePermit STA service, accessible at https://newsta.dagangnet.com.my/, will be unavailable. The maintenance window is scheduled for Tuesday, 10th December 2024, from 06:00 AM to 06:30 AM.

Please note the following important information:

• OTP is currently optional and can be enabled by email activation via https://upse.dagangnet.com.my *(Home>Settings> My Profile)
• Starting January 1, 2025, OTP will be mandatory for all users.

Should you require more information & technical assistance, please reach out to our Careline at 1 300 133 133 or email careline@dagangnet.com.

Thank You

Attachment:

User guideline: SFE v1.5e_26112024.pdf

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RESUMPTION OF SERVICE – NSW

We are pleased to inform you that the technical issue has been resolved. You may now proceed to submit and retrieve responses electronically as usual.

UPDATES: NOTIFICATION OF DELAYED RESPONSES – NSW

Reference is made to our earlier notification regarding the technical issue affecting the National Single Window (NSW). In response to the ongoing issue, please be informed that all urgent shipments are to be processed in accordance with the manual SOP until further notice. This, however, remains subject to the discretion of the Royal Malaysian Customs Department (RMCD) and other relevant authorities.