ANNOUNCEMENT: TECHNICAL ISSUE WITH E-FORM D FOR IMPORTS FROM INDONESIA AND VIETNAM

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ANNOUNCEMENT: TECHNICAL ISSUE WITH E-FORM D FOR IMPORTS FROM INDONESIA AND VIETNAM

Reference is made to the above subject.

Please be informed that the Exchange Hub System is currently experiencing technical issues in displaying e-Form D for imports originating from Indonesia and Vietnam.

Ref No: DNT/ASW/eFORM-D/20250507-001

Dear Valued Customers,

Warmest greetings from Dagang Net Technologies Sdn Bhd.

ANNOUNCEMENT: TECHNICAL ISSUE WITH E-FORM D FOR IMPORTS FROM INDONESIA AND VIETNAM

Reference is made to the above subject.

Please be informed that the Exchange Hub System is currently experiencing technical issues in displaying e-Form D for imports originating from Indonesia and Vietnam.

As an interim measure, importers claiming the ATIGA Preferential Tariff for shipments from these countries may submit a printed original copy of Form D. The form must be duly signed and stamped by the official Issuing Authority.

This temporary procedure will remain in effect until further notice.

Should you require further clarification or assistance, please do not hesitate to contact our Careline at 1 300 133 133 or via email at careline@dagangnet.com

Thank You

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RESUMPTION OF SERVICE – NSW

We are pleased to inform you that the technical issue has been resolved. You may now proceed to submit and retrieve responses electronically as usual.

UPDATES: NOTIFICATION OF DELAYED RESPONSES – NSW

Reference is made to our earlier notification regarding the technical issue affecting the National Single Window (NSW). In response to the ongoing issue, please be informed that all urgent shipments are to be processed in accordance with the manual SOP until further notice. This, however, remains subject to the discretion of the Royal Malaysian Customs Department (RMCD) and other relevant authorities.

NOTIFICATION OF DELAYED RESPONSES – NSW

Please be informed that a suspected technical issue is affecting the National Single Window (NSW) services. This may result in delayed responses.

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