ANNOUNCEMENT ON EPCO SPECIAL CHARACTER (NON-ASCII) IN FILE ATTACHMENT FOR CA, CAA, COO

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ANNOUNCEMENT ON EPCO SPECIAL CHARACTER (NON-ASCII) IN FILE ATTACHMENT FOR CA, CAA, COO

We are pleased to announce that effective from 1 Dec 2020, the special characters (Non-ASCII) as listed below are no longer be allowed as part of the file name for the attachment document in CA, CAA & COO.

Ref No: DNT/EPCO/20201201-001

Dear Valued Customers,

Warmest greetings from Dagang Net Technologies Sdn Bhd.

ANNOUNCEMENT ON EPCO SPECIAL CHARACTER (NON-ASCII) IN FILE ATTACHMENT FOR CA, CAA, COO

We are pleased to announce that effective from 1 Dec 2020, the special characters (Non-ASCII) as listed below are no longer be allowed as part of the file name for the attachment document in CA, CAA & COO.

As such, please ensure that the filename does not contain any special character (Non-ASCII) as above and change the filename to contain only the alphanumeric for the attachment as usual. This is to enable your attachment document to be viewed for further approval process.

Should you require more information, please reach out to our Careline at 1 300 133 133 or email careline@dagangnet.com.

Thank You

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RESUMPTION OF SERVICE – NSW

We are pleased to inform you that the technical issue has been resolved. You may now proceed to submit and retrieve responses electronically as usual.

UPDATES: NOTIFICATION OF DELAYED RESPONSES – NSW

Reference is made to our earlier notification regarding the technical issue affecting the National Single Window (NSW). In response to the ongoing issue, please be informed that all urgent shipments are to be processed in accordance with the manual SOP until further notice. This, however, remains subject to the discretion of the Royal Malaysian Customs Department (RMCD) and other relevant authorities.

NOTIFICATION OF DELAYED RESPONSES – NSW

Please be informed that a suspected technical issue is affecting the National Single Window (NSW) services. This may result in delayed responses.

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