ANNOUCEMENT OF MITI SYSTEM, BAC & COUNTER SERVICE CLOSURE IN CONJUCTION WITH EID AL-FITR 2019

RESUMPTION OF SERVICE: TECHNICAL ISSUES IMPACTING SYSTEM ACCESSIBILITY

Please be informed that the accessibility issue has been resolved. The affected systems are now accessible, and declarations may be submitted electronically.

NOTICE OF INTERMITTENT TECHNICAL ISSUES IMPACTING SYSTEM ACCESSIBILITY

Please be informed that, due to technical issues, the following systems are currently affected: ALDEC, ePermit, eManifest (Web), and myPayment. Date: Monday, 26th January 2026 Time/Duration: Until Further Notice Affected Communities: Nationwide

NOTIFICATION OF SYSTEM DOWNTIME: SISTEM MAKLUMAT KASTAM (SMK) – RCC KLIA

Reference is made to the above subject. Please be informed that the Royal Malaysian Customs Department (Information Technology Division) will be carrying out scheduled preventive maintenance activities as detailed below: Date: 24th January 2026 (Saturday) Time: 5.00 PM – 11.59 PM Duration: 7 hours Affected Communities: Pahang, Terengganu, Kelantan, KLIACVC & FTKL – K1/K2/K9/Manifest/Payment

Systems /Customer Service / BAC	Start	Resume
ePCO, ePermit, ePermit STA, TFIS	4 June 2019 (1200 hrs) (Tuesday)	10 June 2019 (0759 hrs) (Monday)
Customer Service Center (MITI KL)	4 June 2019 (Tuesday)	10 June 2019 (Monday)
The Business Advisory Centre (BAC) (MITI KL)	3 June 2019 (Monday)	11 June 2019 (Monday)