Ref No: DNT/NSW/TECH/20250325-002

Dear Valued Customers,

Warmest greetings from Dagang Net Technologies Sdn Bhd!

UPDATES: NOTIFICATION OF INTERMITTENT TECHNICAL ISSUES AFFECTING NSW SYSTEM ACCESSIBILITY

Please be informed that, due to technical issues, all declarations, manifests, duty payments, and permits are currently affected, as outlined below:

In the meantime, please revert to manual declarations.

Should you require further clarification or assistance, please do not hesitate to contact our Careline at 1 300 133 133 or via email at careline@dagangnet.com.

Thank You

Date: 25th March 2025

Ref No: DNT/NSW/TECH/20250325-001

Dear Valued Customers,

Warmest greetings from Dagang Net Technologies Sdn Bhd.

NOTIFICATION OF INTERMITTENT TECHNICAL ISSUES AFFECTING NSW SYSTEM ACCESSIBILITY

Please be informed that all National Single Window (NSW) users may experience intermittent technical issues affecting system accessibility.

Kindly note the following:

1. System accessibility may be intermittently affected during this period.
2. Possible delays in processing or responses.
3. It is recommended to follow the manual SOP for urgent shipments to minimize disruptions.

Should you require further clarification or assistance, please do not hesitate to contact our Careline at 1 300 133 133 or via email at careline@dagangnet.com.

Thank You