SERVICE DISRUPTION NOTICE: PRE-ARRIVAL NOTIFICATION (PAN) FOR MMSW USERS

Reference is made to the above subject.

We would like to inform you that all MMSW users may experience intermittent technical issues with the Pre-Arrival Notification (PAN) for the last 10 ports of call. Please be assured that we are actively working to resolve the matter. Should you require urgent assistance, kindly contact us via email at mmsw_support@dagangnet.com

RESUMPTION OF SERVICE – RCC PORT KLANG

We are pleased to inform you that the technical issue has been resolved. You may now submit your declaration and retrieve responses electronically.

UPDATES: NOTIFICATION OF DELAYED RESPONSES – RCC PORT KLANG

Reference is made to our earlier notification regarding the suspected technical issue affecting declarations for RCC Port Klang. In response to the ongoing issue, please be informed that all urgent shipments are to be processed in accordance with the manual SOP until further notice. However, this is subject to the Royal Malaysian Customs Department (RMCD)’s discretion.

NOTIFICATION OF DELAYED RESPONSES – RCC PORT KLANG

Please be informed that there is a suspected technical issue affecting declarations for RCC Port Klang. This may result in delays in responses. Date: Saturday, 30th August 2025 Time/Duration: Until further notice Affected Communities: Port Klang, Penang, Perak, Kedah & Perlis – K1/K2/K9/Manifest/DutyPayment